![]() To confirm that your subscription is active, please contact the OIT Service Desk. If you notice the same “subscription expired” notification in the bottom left of the Acrobat screen after going through these steps, confirm with your local IT administrator that your account has been renewed. You should now be able to use the software. Under Plan information, click Cancel plan. You will be redirected to the Duke Log In page. Sign in to your Adobe ID account Click Manage plan or View plan for the plan you want to cancel. Please Note: Your full Duke email address will not work (ex. and click “Continue.” Disregard the options to continue with Google, Facebook or Apple. Having an Acrobat Pro DC subscription enhances the process by providing a consistent user experience across desktop, web browser, and mobile platforms while delivering full Acrobat 2020 Pro functionality. Reopen Acrobat if necessary and you should be presented with the following screen:Įnter your in the email address field (ex. Adobe Acrobat Pro DC is the most complete PDF solution designed for todays multi-device world. ![]() To resolve this issue, sign out and then sign in again via the help menu of Acrobat, or through the help menu of one of the Creative Cloud apps.Ĭlick the “help” menu in the toolbar of Acrobat or one of the Creative Cloud appsĬlick “Sign (this will be your Duke NetID) ![]() “Subscription expired” or “Buy Now” error: Users of Creative Cloud may be prompted to “buy now” or “start trial” as in the screenshot below, or individual apps may display a message stating “Your license has expired.” Receiving a message indicating that your license has expired. If you have already purchased a license, and you are receiving this error, see below. To purchase a license: Visit Software Manager and order a license for either Adobe Acrobat Pro DC or Adobe Creative Cloud. Adobe Acrobat Pro DC and Creative Cloud accounts licensed through Duke will need an active license to continue using the software uninterrupted.
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